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Frequently Asked Questions
We've shared some of our most frequently asked questions about our repair services.
What devices do you repair?
We service all major device brands. If for some reason we do not include your device brand, please check with the store directly for more information on service availability.
How do I prepare for my repair?
Preparing your device for repair is relatively easy. Follow these simple steps and your device will be ready to be registered for repair when it arrives.
- Make sure you have a backup of all your data to avoid any data loss during a repair.
- Remove all accessories from the device and put them away. This will speed up the registration of your phone when you visit our store.
- Stay up to date with updates related to your repair. We value transparency and have an efficient notification system that informs you when there is an update for your repair.
Do you offer a guarantee on repairs?
We offer a limited manufacturer's warranty on all parts used in our repairs. Each device may be different, please inquire for details.
How long does a repair usually take?
Most repairs are usually completed within a few hours depending on the queue in front of you, but some may take longer if we have to order custom parts.
Is my information protected?
Customer satisfaction is our top priority, so we make sure all your data is protected during and after any repair. We will only hand over internal marketing information if the customer gives their consent.
Is it safe to leave my device with them?
We pride ourselves on offering only the best repairs carried out by expert technicians using our high-quality parts, ensuring that any service meets our company standards.
